Shipping Policy
Information about delivery, shipping charges and tracking for your order.
- Delivery availability
- United States only
- Shipping charges
- Review the amount at checkout
- Delivery estimates
- Confirm with customer support
Where we deliver
We currently accept orders for delivery within the United States only. Delivery availability depends on the items and your full US shipping address. Refer to the product information and the options shown at checkout.
If your destination is not available or you are unsure whether an item can be delivered to you, contact customer support before paying.
Shipping charges
Review the shipping charge and order total at checkout before placing your order. Charges may vary by destination, items and the store's shipping rules.
Free shipping applies only when an eligible offer is explicitly shown for your order. There is no universal free-shipping threshold. Changing items, quantities or your delivery address may change the shipping charge.
Order processing and delivery times
Order processing and transit are separate stages. A confirmed payment does not mean that your parcel has already been dispatched.
Processing and delivery estimates depend on stock availability, the dispatch location, the destination and the carrier. Any estimate shown for an item or provided by support is not a guaranteed arrival date.
Customs checks, local holidays, carrier disruptions and incomplete address information may affect delivery. Contact support before ordering if you need an item by a particular date.
Customs, duties and import taxes
Items shipped to the United States from overseas may be subject to US import rules, customs checks, duties or taxes. Whether these charges are included depends on the terms shown for the item and order.
Do not assume that shipping charges include import duties or taxes. If the responsibility for these charges is unclear, contact support before payment.
Tracking your delivery
Open My orders and select your order to check its current status. When package information is available, use the package entry to view the tracking details provided by the store or carrier.
An order may be sent in more than one parcel. Check each package separately, as tracking updates and arrival dates may differ.
Tracking may not update immediately after a shipping label is created or while a parcel is in transit. If an update is missing or unclear, contact support with your order number.
Delivery questions
Can I change the delivery address?
Check the recipient name, street address, city, state or province, postal code and contact details before payment. If an order has already been placed, contact support as soon as possible. Changes depend on the order's processing stage and cannot be guaranteed.
Can I cancel an order after paying?
If a cancellation option is available for an unpaid order, you can use it in My orders. For a paid order, contact customer support to discuss the available after-sales options. A request does not guarantee cancellation or a refund.
What if my parcel is delayed or marked as delivered but missing?
Check the delivery address, each package's tracking details and any delivery notice. Check with your household or building reception where appropriate, then contact support with your order number and the latest tracking information.
What if an item is damaged, incorrect or missing?
Keep the packaging and take clear photos of the parcel, shipping label and affected items where relevant. Contact support with your order number and a description of the issue so the store can review it.
Need help with a delivery?
Send your order number and a description of the issue through customer support. Include a tracking number and relevant photos if available. Do not send passwords or full payment-card details.